Frequently Asked Questions
At MenoCareHealth, we are committed to providing you with exceptional, patient-centred care. Whether you are navigating menopausal symptoms or seeking expert advice on treatment options, we’re here to support you every step of the way.
Can I Refer Myself?
Yes, you can! No GP referral is required. Simply complete our online health questionnaire and securely share your medical history. Once completed, you can book a video or phone consultation directly through our website.
Online Booking
Available 24/7 at www.menocarehealth.com. View real-time appointment availability.
Phone Booking
Booked Patient WhatsApp
Email Booking
How Should I Prepare for My Consultation?
We’ll send you a Comprehensive Pre-Consultation Guide via Pabau CRM to help you prepare:
Complete the Symptom Questionnaire: Share your concerns to help us tailor your consultation.
Submit Medical Records: Upload relevant documents securely through the online portal. If necessary, we’ll request your consent to access further medical information from your electronic health records, GP, or personal copies.
Prepare a Medication List: Use our Questionnaire to record all current medications, including dosages and frequency. Alternatively, have the list ready for your consultation
Outline Questions or Concerns: Write down topics for discussion. For complex cases, you may share these through the online portal or our secure email in advance for more in-depth preparation.
Patient Portal Features
Your personal account, accessible 24/7 through our secure online platform, provides
Appointment Management
View, reschedule, or cancel appointments.Set reminders via email or SMS.
Medical Records Access
Review consultation notes, treatment plans, and test results. Track health progress over time.
Secure Messaging
Communicate directly with healthcare providers for non-urgent queries. Ask an administrative question about an existing prescription. Clinical review may be required.
Educational Resources
Access articles, videos, and personalised health tips approved by our clinic. For technical support, email secretary@menocarehealth.com
What About Communication with My GP?
How Do Prescriptions Work?
Initial Prescription
A prescription may be issued only after an individual clinical assessment when the prescriber considers it clinically appropriate. Booking or completing a questionnaire does not guarantee a prescription or a particular treatment.
Pharmacy choice
With your consent, an electronic prescription can be sent securely through Pabau to CloudRx, the clinic's connected independent dispensing pharmacy. If you prefer another appropriately registered UK pharmacy, tell us before the prescription is issued so we can explain the available route.
Dispensing and payment
The dispensing pharmacy is responsible for accepting the prescription, taking any medication and delivery payment, dispensing and delivery under its own terms. Pharmacy charges are separate from MenoCareHealth consultation fees.
Ongoing medication reviews
Requests for ongoing medication are assessed individually. The prescriber may require a follow-up consultation, monitoring or other information before deciding whether another prescription is clinically appropriate. Submit non-urgent requests through the patient portal in good time.
Feedback
We treat all complaints with utmost seriousness to maintain the highest standards of care.
How to Submit a Complaint
Email secretary@menocarehealth.com or call 0330 043 9505 for assistance and the highest standards of care
Duty Of Candour
If something goes wrong, we will inform you, explain what happened, apologise, and outline corrective actions.
Continuous Improvement
Lessons learned from complaints are integrated into our practices to enhance patient care.
What About Long-Term Care?
At discharge, we’ll provide you with a wellness plan to help manage your health independently. Follow-up appointments can be scheduled as needed to ensure continued support.
Where Can I Find More Information?
Visit www.menocarehealth.com for detailed contact information, emergency procedures, and additional resources.
Email Booking
- Email us at secretary@menocarehealth.com for appointment requests or inquiries.
- We will respond as soon as reasonably possible during normal working hours.