Last updated: 2 July 2026
Website: menocarehealth.com
Clinic: MenoCareHealth, trading name of Menopause Specialist Clinics Ltd
Part A: Website Terms of Service
1. Introduction
Welcome to MenoCareHealth. These Terms of Service explain how you can use our website and any services you access through it.
MenoCareHealth is a trading name of Menopause Specialist Clinics Ltd, a company registered in England and Wales (Company No: 14750789), with its registered address at Littleowls, Waltham Road, Brigsley, Grimsby DN37 0RQ.
We are registered with the Care Quality Commission under provider ID 1-18381827157.
By using this website, you agree to these Terms. If you do not agree, please stop using the website.
2. Definitions
In these Terms:
- “MenoCareHealth”, “we”, “us” and “our” mean Menopause Specialist Clinics Ltd, trading as MenoCareHealth.
- “Website” means menocarehealth.com and associated pages.
- “Services” means online menopause consultations, prescribing, follow-up care, messaging support and related healthcare services offered through MenoCareHealth.
- “Patient”, “you” and “your” mean any user of the website or recipient of our services.
3. Using Our Website
You agree to:
- use this website lawfully;
- not interfere with the website’s security or operation;
- not provide false or misleading information;
- not upload or send viruses, malicious code or harmful material.
If you breach these Terms, we may suspend or stop your access to the website.
4. Online Booking and Consultations
You can book online through our website or through our patient management system, Pabau.
Online consultations are subject to availability and clinical suitability. Please provide accurate personal and medical information when booking.
Fees are shown at the time of booking and are usually paid before your appointment, unless we agree otherwise.
Sometimes we may need to cancel or rearrange an appointment, for example if a clinician becomes unavailable. If this happens, we will contact you as soon as we can.
5. Payment, Cancellation and Refunds
Payments are processed securely via Stripe. We do not store your full payment card details on our systems.
Payment is usually required at the time of booking, unless we agree otherwise.
We do not charge cancellation fees or no-show fees.
If you need to cancel or rearrange an appointment, please tell us as early as possible so we can offer the appointment to another patient.
If you have already paid for an appointment and it needs to be cancelled, we will offer to rearrange it or refund any payment due. If MenoCareHealth needs to cancel an appointment, we will offer to rearrange it or refund any payment due.
6. Intellectual Property
The content on this website, including text, graphics, logos, images, videos and educational resources, belongs to MenoCareHealth or Menopause Specialist Clinics Ltd unless stated otherwise.
Please do not copy, share or republish website content without our written permission.
7. Links to Third-Party Sites
Our website may include links to third-party websites, such as NHS, NICE or British Menopause Society resources.
We do not control those websites and are not responsible for their content, availability or privacy practices. If you follow a third-party link, you do so at your own risk.
8. Limitation of Liability
As far as the law allows:
we provide this website on an “as is” and “as available” basis;
we cannot promise that the website will always be available, error-free or fully secure;
we are not responsible for indirect or consequential losses that may result from using the website.
Nothing in these Terms limits or excludes liability where the law does not allow it, including liability for death or personal injury caused by negligence, or for fraud.
9. Changes to These Terms
- We may update these Terms from time to time. If we make important changes, we will post an update on the website.
If you keep using the website after changes take effect, that means you accept the updated Terms.
Part B: Medical Disclaimer
10. No Emergency Service
MenoCareHealth is not an emergency medical service.
If you are experiencing a medical emergency, such as chest pain, difficulty breathing, severe bleeding, stroke symptoms, loss of consciousness or suicidal thoughts, do not use this website or wait for an online consultation. Call 999 immediately or go to your nearest Accident and Emergency department.
For urgent non-emergency medical concerns, contact NHS 111 or your GP surgery.
11. General Information Only
The content on this website, including blog posts, articles, FAQs, educational resources and general information about menopause and related conditions, is provided for general information and education only.
It is not medical advice, diagnosis or treatment.
Please do not use website content as a substitute for medical advice from a qualified healthcare professional. Always seek professional advice if you have questions about a medical condition.
12. No Doctor-Patient Relationship From Website Use Alone
Using this website, browsing pages, reading content or completing a contact or enquiry form does not create a doctor-patient relationship between you and MenoCareHealth or Mr Silas Gimba, FRCOG, Consultant Gynaecologist, MSCP.
A doctor-patient relationship starts only once you have had an online consultation and we have accepted you as a patient.
13. Online Consultations: Scope and Limitations
If you become a patient of MenoCareHealth, your care will be delivered through online consultations.
Please be aware that:
online consultations can have limitations compared with in-person appointments;
we cannot carry out a physical examination online;
some symptoms or conditions may need face-to-face assessment, tests or referral to another service;
we will tell you if online care is not suitable for you;
- prescribing decisions are made individually, based on clinical assessment.
14. Prescribing and Shared Care
Where clinically appropriate after an individual consultation, a private prescription may be issued. A prescription is not guaranteed and is not issued solely from a questionnaire or booking request.
- Prescribing is based on an individual clinical assessment and the clinician’s judgement. Where a prescription is issued, it may be sent to CloudRx or another patient-nominated regulated pharmacy. The pharmacy is responsible for dispensing and delivery and may charge separately.
Shared care with your GP is your GP’s decision and is not guaranteed. We cannot guarantee that your GP will accept shared care or issue NHS prescriptions.
15. No Guarantee of Outcomes
We work hard to provide a high standard of care, but we cannot promise specific outcomes or results. Everyone responds differently to treatment.
16. Referral and Third-Party Services
- We may recommend or refer you to other healthcare providers, nutritionists, fitness experts or diagnostic services.
These are independent third-party providers and we are not responsible for their services. Any arrangement you make with a third party is between you and them.
17. Complaints
If you are unhappy with any part of our service, please email secretary@menocarehealth.com.
We will log your email and follow our formal complaints process. Our Complaints Policy and Procedure is published at menocarehealth.com/complaints-policy/.
18. Governing Law
These Terms and any disputes arising from them are governed by the laws of England and Wales.
Part C: Contact Information
MenoCareHealth (Menopause Specialist Clinics Ltd)
Website: menocarehealth.com
Main email: secretary@menocarehealth.com
Manager / Registered Manager: sg@sgimba.net
Admin voicemail & callback line: 01482 298942
Patient Call Line: 0330 043 9505
Booked Patient WhatsApp: 07822 010882
Registered address: Littleowls, Waltham Road, Brigsley, Grimsby DN37 0RQ
CQC Provider ID: 1-18381827157
ICO Registration: ZB531191
For data privacy queries: sg@sgimba.net
For complaints: secretary@menocarehealth.com